Careers at CYBRA

Position Summary:

The Assistant Office Manager will work closely with CYBRA’s Corporate team, reporting to the Office Manager. The right candidate will assist with a variety of financial and general office management duties to ensure smooth day-to-day business operations of the company. This role is part-time to start, with potential for becoming a full-time position.

 

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We are looking for a high-energy, driven professional to join our team as an Inside Sales Representative. This role is responsible for nurturing opportunities throughout various stages of the sales process, providing exceptional support to develop and retain relationships, and collaborating with the Sales and Marketing teams to grow revenue.

CYBRA offers a fast-paced, innovative environment where you will be provided the tools, resources, and outstanding leadership to sell software and hardware solutions and take your career to the next level! This is a role with room to grow.

What you’ll be doing:

• Provide a great first impression to our prospects and existing customers by adding value during every touchpoint on the phone, via email or social media outreach, and in person.
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Prospect call preparation including company background research and other pertinent lead information
• Enter, update, maintain and track CRM information on leads, prospects, and opportunities
• Identify and pursue upsell and reactivation opportunities for current customers
• Collaborate on and prepare sales presentations and various communications to existing customers
• Act as the first point of contact for technical questions and proactively address customer issues with the tech support team.
• Actively collaborate with marketing, engineering, production, and other departments
• Uncover interesting use cases and facilitate customer case studies for our marketing team

Qualifications:

• Bachelor’s degree
• 1 - 3 years previous experience in an outbound call center, inside sales experience, or related sales experience preferred
• Experience working with a CRM, such as Salesforce, or willingness to learn
• Excellent interpersonal skills with the ability to communicate in a professional manner, both verbally and in writing
• Exceptional organizational and time management skills
• Knowledge of Microsoft Office Suite with the ability to use Excel and Powerpoint is preferred.
• Self-motivated and self-directed

What’s in it for you:

A competitive salary and a comp plan that rewards hard work and results. Benefits include health care, dental, LTD/STD, Life Insurance, 401K with matching, PTO, flex hours, holiday pay, a well-stocked kitchen, employee referral program, company-sponsored events, and employee-paid benefit options. We offer a fun and professional work environment that truly cares about its employees and is passionate about using technology for solutions to everyday problems.

Location:

The Inside Sales Representative position can be located in CYBRA’s West Seneca, New York office or Yonkers headquarters.

Equal Opportunity:

CYBRA is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

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CYBRA Corporation has been solving the most vexing auto-ID challenges in the world since 1985. A leader in RFID technology, barcode, and labeling software solutions, CYBRA boasts over 35 years of software sales and development and hundreds of Fortune 1000 customers…and we’re just getting started. We are inviting applications for an intelligent, dynamic, motivated Director of Sales to join our team as we chart exponential growth.

Position Summary:

The Director of Sales will drive CYBRA Corporation expansion through the successful negotiations of partnerships with ERP and Warehouse Management OEM software vendor accounts. In addition, creating partnerships with value-add resellers (VARs), system integrators and direct sales to new or existing CYBRA customers. Reports to CYBRA’s CEO as well as to Jim Weaver of CEO Coaching International.

Core Qualities:

• A rainmaker who consistently meets sales targets.
• A hunter with the confidence and savvy to close C-level executives at major software vendors and VARs.
• A strategist with out-of-the box ideas that will drive sales partnerships and processes to meet and exceed revenue targets.

Responsibilities:

• Develop and execute strategic plans to achieve sales targets and drive revenue.
• Drive innovative partnerships with OEM accounts by identifying, acquiring and winning new business.
• Position and successfully close large Auto ID projects.
• Sell CYBRA Auto-ID OEM solutions into a wide array of software vendor accounts.
• Collaborate with Senior Leadership Team to create quarterly sales forecast and ensure that CEO is informed of progress toward goals.
• Brainstorm and implement sales and marketing methodologies that will grow the business.
• Liaise and communicate with Product Development, Customer Support, and Account Management to ensure delivery of products to the highest level of customer satisfaction.
• Champion the CYBRA suite of products with internal and external audiences.
• Understand and keep pace with industry-specific trends and the competitive landscape.

Qualifications and Skills:

• 7 years+ software sales experience with a concentration of enterprise sales in the technology, commerce, and/or retail industries.
• SaaS sales experience is essential.
• Working knowledge of hardware related to enterprise printing and RFID implementation.
• Proven track record of closing complex, solution-based software sales to top-level executives.
• Demonstrated ability to attain quota of direct sales and partnerships.
• Excellent written, verbal, and presentation skills.
• Demonstrated ability to drive the entire sales process.
• Strong negotiation skills.
• Proficiency selling “start-up” products and services into new markets.
• Knowledge of bar code and RFID business applications is required.
• Familiarity with apparel manufacturing and/or retailing strongly desired.
• Resiliency to thrive in a fast-paced and often ambiguous environment.
• Passion and drive for success and winning.
• Self-starter who initiates and completes tasks with minimal supervision.
• Education to bachelor's degree is required; an MBA is preferred.

Salary

CYBRA believes that its people are its most important differentiator, and as a result we offer a competitive salary and benefits compensation package. We embrace the notion that generous compensation for performance best serves our people, as well as our Company. Benefits include 401K plan, paid vacation, personal days, medical, life, and disability insurances.

Company Description

CYBRA Corporation is a technology company headquartered on the waterfront in lower
Westchester, with an additional office in in West Seneca, NY, for our customer support and R&D teams. We are known for industry-leading products and services that help businesses produce, integrate, and manage self-identifying documents and packages, as well as tracking assets. All CYBRA software products run natively on virtually all major computing platforms, as well as in the cloud. CYBRA customers include Nike, Staples, Cardinal Health, Kraft General Foods, Foot Locker, Gucci, TJ Maxx, GM, Fisher Scientific, Crate and Barrel, McKesson, Seiko, Jockey, Manhattan Associates, and VAI. To learn more, go to: https://cybra.com

Contact:

Candidates ONLY please apply to: jobs@cybra.com No phone calls please.

Position Summary:

The successful candidate will work closely with CYBRA’s executive management team. The position reports to the CEO and collaborates with CYBRA’s Office Manager.  The individual will assist the Office Manager with a variety of financial, HR, and general office management duties. In addition, the CEO will assign additional tasks which may include the preparation of Excel spreadsheets. This role is a full-time position.

The ideal candidate will have at least two years of bookkeeping and QuickBooks experience. Working knowledge of CRM management, preferably Hubspot or Salesforce, is desired to this role.

Core Qualities:

• Professional demeanor
• Can-do attitude; unflappable
• Focused and detail oriented
• Exceptional verbal, written, and interpersonal communication skills

 Bookkeeper Responsibilities:

• Accounts payable and receivable, collections, and financial record reconciliation
• In conjunction with the sales team, create and send invoices
• Payroll administration, benefits, PTO tracking, and deductions
• Bank reconciliation and deposits
• Commission tracking
• Manage timely and accurate employee expense reporting, reconciliation of receipts, and reimbursement processing
• Learn and document current accounting system
• Assist with the migration of custom accounting application to QuickBooks
• Knowledge of SaaS accounting a plus

Executive Assistant Responsibilities:

• 2+ years as executive assistant
• Review and edit various types of business correspondence
• Learn and document current customized CRM system
• Assist with the migration of CRM application to new platform
• Prepare advanced Excel spreadsheets
• Organize and maintain confidential files and records

Qualifications and Skills

• 3+ years in bookkeeping or accounting
• Associate degree or higher in accounting (Bachelor’s degree preferred)
• Strong understanding of General Ledger system
• Prior use of QuickBooks or equivalent required.
• Highly proficient in Microsoft office suite software (Word, Excel, PowerPoint, Outlook Calendar)
• Familiarity with Paychex or other payroll platforms a plus.
• Experience with and knowledge of CRM applications - such as Hubspot and/or Salesforce - highly desired.

Salary

CYBRA believes that its people are its most important differentiator, and as a result we offer a competitive salary and benefits compensation package. We embrace the notion that generous compensation for performance best serves our people, as well as our Company. Benefits include 401K plan, paid vacation, personal days, medical, dental, vision, life, and disability insurances.

Company Description

CYBRA Corporation is a technology company headquartered on the waterfront in Yonkers NY, with an additional office in in West Seneca, NY, for our customer support and R&D teams. We are known for industry-leading products and services that help businesses produce, integrate, and manage self-identifying documents and packages, as well as tracking assets. CYBRA customers include Nike, Staples, Cardinal Health, Kraft General Foods, Foot Locker, Gucci, TJ Maxx, GM, Fisher Scientific, Crate and Barrel, McKesson, Seiko, Jockey, Manhattan Associates, and VAI. To learn more, go to: https://cybra.com

Contact:  Candidates ONLY please apply to: jobs@cybra.com

CYBRA Corporation is looking for a highly motivated software developer to participate in programming in java and UI development.

The primary focus will be in Java programming and some front-end programing and design of CYBRA’s auto-ID solutions. Clear and complete documentation of design, modifications, fixes, and features is essential.

For this position: You must be authorized to work in the United States. This position is not eligible for sponsorship. Requires hands-on hardware knowledge, the first ninety (90) days of which are in the office. Is a hybrid role with on-site office work. Local applicates are preferred.

Required Knowledge and Skills:

• Bachelor’s degree in computer science or mathematics discipline
• Java development and design proficiency with OOD (v8 and up)
• Spring Boot (v2 and up) and/or Angular Materials knowledge
• SOA and Web services
• Experience with source control systems, defect tracking systems, unit test frameworks
• Well versed in latest program design techniques & software engineering best practices
• Outstanding problem-solving ability
• Good multi-tasker capable of juggling numerous assignments
• Strong organizational skills and
• Self-directed
• Excellent communication and interpersonal skills
• Excellent attention to detail and commitment to quality

Primary platforms of interest are Windows, Linux, Unix/AIX and IBM iSeries. The principal software language across all supported platforms is Java. The successful candidate should be familiar with Web services and developing interfaces using REST and SOA.

Desired Experience and Knowledge:

• Proficient in Java design patterns.
• Proficient in the current angular materials library
• Experience with Agile, Kanban, Scrum processes. Standup meetings required.
• Knowledge of JDBC and SQL, preferably using MySQL, ORACLE or SQL Server
• Proficient in Java JSP, J2EE, XML, RESTful, API and Web Services

Would Be Helpful If You Also Have:

• Familiarity with bar code printing and scanning
• Understanding of RFID encoding and scanning

CYBRA Corporation is looking for a highly motivated senior software developer to participate in the design and programming of our products.

The primary focus will be on the design and development of CYBRA’s auto-ID solutions. Clear and complete documentation of architecture, design, modifications, fixes, and features is essential.

For this position: You must be authorized to work in the United States. This position is not eligible for sponsorship. Requires hands-on hardware knowledge, the first ninety (90) days of which are in the office. Is a hybrid role with on-site office work. Local applicates are preferred.

Required Knowledge and Skills:

• A Bachelor's degree in computer technology or equivalent work experience.
• Advanced knowledge of Java, 3+ years. Knowledge of its various frameworks to libraries.
• Software debugging skills. Ability to identify issues with a system, and multiple solutions to address issues and selecting / implementing the best solution.
• Ability to break units of work into manageable sizes and assist in planning execution of the tasks.
• Ability to automate work processes.
• Knowledge of cloud technologies. Preferably Amazon services and Terraform scripts to automate deployments.
• Ability to create user interfaces and web products. Spring Boot (v2 up) and/or Angular (v7 up) 2+ years. Preferably Proficient in the current angular materials library.
• Proficient at testing / writing tests at various levels. 2+ years’ experience with source control systems, defect tracking systems, unit test frameworks.
• Ability to plan / develop scalable products that increase the functionality of the entire system. Product design and contribute to architecture discussions. Preferability System or Application design 2+ years.
• Preparation of reports on completed and ongoing tasks.
• Drive to meet deadlines. Ability to foresee complications that may impact deadlines.
• Proficient in Java JSP, J2EE, XML, RESTful, SOA and Web Services.
• Proficient in JDBC and SQL, preferably using MySQL, ORACLE or SQL Server.
• Well versed in latest program design techniques & software engineering best practices.
• Outstanding problem-solving abilities.
• Good multi-tasker capable of juggling numerous assignments.
• Strong organizational skills.
• Excellent communication and interpersonal skills.
• Excellent attention to detail and commitment to quality.
• Experience with system support throughout its life cycle.

Would Be Helpful If You Also Have:

• Familiarity with bar code printing and scanning.
• Understanding of RFID encoding and scanning.
• Primary platforms of interest are Windows, Linux, Unix/AIX and IBM iSeries.
• Experience with Agile, Kanban, and Scrum SDLC processes. Standup meetings are required.

CYBRA Corporation is looking for a highly motivated senior software developer to participate in the design and programming of our products.

The primary focus will be on the design and development of CYBRA’s auto-ID solutions. Clear and complete documentation of architecture, design, modifications, fixes, and features is essential.

For this position: You must be authorized to work in the United States. This position is not eligible for sponsorship. Requires hands-on hardware knowledge, the first ninety (90) days of which are in the office. Is a hybrid role with on-site office work. Local applicates are preferred.

Required Knowledge and Skills:

• A Master's or Bachelor's degree in computer technology or equivalent work experience.
• Advanced knowledge of Java, 6+ years. Knowledge of its various frameworks to libraries.
• Software debugging skills. Ability to identify issues with a system, and multiple solutions to address issues and selecting / implementing the best solution.
• Ability to work with customers to assist in gathering requirements based on their needs.
• Ability to mentor a small team of junior and middle specialists.
• Ability to break units of work into manageable sizes and assist in planning execution of the tasks.
• Contribute to distribution of responsibilities between team members.
• Ability to automate work processes.
• Knowledge of cloud technologies. Preferably Amazon services and Terraform scripts to automate deployments.
• Ability to create user interfaces and web products. Spring Boot (v2 up) and/or Angular (v7 up) 4+ years. Preferably Proficient in the current angular materials library.
• Proficient at testing / writing tests at various levels. 4+ years’ experience with source control systems, defect tracking systems, unit test frameworks.
• Ability to plan / develop scalable products that increase the functionality of the entire system. Product design and contribute to architecture discussions. Preferability System or Application design 2+ years.
• Preparation of reports on completed and ongoing tasks.
• Drive to meet deadlines. Ability to foresee complications that may impact deadlines.
• Proficient in Java JSP, J2EE, XML, RESTful, SOA and Web Services.
• Proficient in JDBC and SQL, preferably using MySQL, ORACLE or SQL Server.
• Well versed in latest program design techniques & software engineering best practices.
• Outstanding problem-solving abilities.
• Good multi-tasker capable of juggling numerous assignments.
• Strong organizational skills.
• Excellent communication and interpersonal skills.
• Excellent attention to detail and commitment to quality.
• Experience with system support throughout its life cycle.
• Experience with client facing meetings and the ability to diplomatically shield your team and the company.

Would Be Helpful If You Also Have:

• Familiarity with bar code printing and scanning.
• Understanding of RFID encoding and scanning.
• Primary platforms of interest are Windows, Linux, Unix/AIX and IBM iSeries.
• Experience with Agile, Kanban, and Scrum SDLC processes. Standup meetings are required.

THE ROLE:

The Technical Support Representative provides the highest level of customer service by providing technical assistance, troubleshooting, and resolving customer problems. This role interfaces with CYBRA’s R&D and Operations teams on various product issues and contributes to our growing library of support tools and resources.

CORE QUALITIES:

• Passionate, tech-savvy problem solver.
• Dynamic and highly motivated.
• Self-starter who can learn at a fast pace and enjoys collaborating.
• Energized by helping customers meet their goals.
• Excellent written and oral communication skills.

RESPONSIBILITIES:

• Provide quick, proactive customer communication via support hotline, chats, and emails.
• Identify escalations and share with colleagues for fast resolution.
• Report potential issues and customer feedback to the VP of Operations.
• Respond to customer requests in both oral and written communication.
• Troubleshoot customer installations.
• Collaborate with Sales team throughout the entire sales cycle.
• Issue product license keys.
• Work with vendors and suppliers to support customers.
• Document product functions and features.
• Maintain working knowledge of applications and features of all CYBRA products.
• Drive customer satisfaction with our new products.

QUALIFICATIONS AND SKILLS:

• Bachelor's degree preferred.
• 1-2 years related experience and training in hardware and software support.
• A problem-solving mindset.
• The ability to troubleshoot using logic and analytical thinking.
• A strong sense of urgency and attention to detail.
• Aptitude for learning new software programs.
• Familiarity with bar code printing and RFID a plus.
• Familiarity with ERP, WMS, or application software another plus.

COMPANY DESCRIPTION

CYBRA Corporation is a technology company headquartered on the waterfront in lower Westchester, with an additional office in in West Seneca, NY, for our customer support and R&D teams. We are known for industry-leading products and services that help businesses produce, integrate, and manage self-identifying documents and packages, as well as tracking assets. All CYBRA software products run natively on virtually all major computing platforms, as well as in the cloud. CYBRA customers include Nike, Staples, Cardinal Health, Kraft General Foods, Foot Locker, Gucci, TJ Maxx, GM, Fisher Scientific, Crate and Barrel, McKesson, Seiko, Jockey, Manhattan Associates, and VAI. To learn more, go to: https://cybra.com

CONTACT:  Candidates ONLY please apply to: jobs@cybra.com No phone calls please.