Careers at CYBRA

THE ROLE:

The Technical Support Representative provides the highest level of customer service by providing technical assistance, troubleshooting, and resolving customer problems. This role interfaces with CYBRA’s R&D and Operations teams on various product issues and contributes to our growing library of support tools and resources.

CORE QUALITIES:

• Passionate, tech-savvy problem solver.
• Dynamic and highly motivated.
• Self-starter who can learn at a fast pace and enjoys collaborating.
• Energized by helping customers meet their goals.
• Excellent written and oral communication skills.

RESPONSIBILITIES:

• Provide quick, proactive customer communication via support hotline, chats, and emails.
• Identify escalations and share with colleagues for fast resolution.
• Report potential issues and customer feedback to the VP of Operations.
• Respond to customer requests in both oral and written communication.
• Troubleshoot customer installations.
• Collaborate with Sales team throughout the entire sales cycle.
• Issue product license keys.
• Work with vendors and suppliers to support customers.
• Document product functions and features.
• Maintain working knowledge of applications and features of all CYBRA products.
• Drive customer satisfaction with our new products.

QUALIFICATIONS AND SKILLS:

• Bachelor’s degree preferred.
• 1-2 years related experience and training in hardware and software support.
• A problem-solving mindset.
• The ability to troubleshoot using logic and analytical thinking.
• A strong sense of urgency and attention to detail.
• Aptitude for learning new software programs.
• Familiarity with bar code printing and RFID a plus.
• Familiarity with ERP, WMS, or application software another plus.

COMPANY DESCRIPTION

CYBRA Corporation is a technology company headquartered on the waterfront in lower Westchester, with an additional office in in West Seneca, NY, for our customer support and R&D teams. We are known for industry-leading products and services that help businesses produce, integrate, and manage self-identifying documents and packages, as well as tracking assets. All CYBRA software products run natively on virtually all major computing platforms, as well as in the cloud. CYBRA customers include Nike, Staples, Cardinal Health, Kraft General Foods, Foot Locker, Gucci, TJ Maxx, GM, Fisher Scientific, Crate and Barrel, McKesson, Seiko, Jockey, Manhattan Associates, and VAI. To learn more, go to: https://cybra.com

CONTACT:  Candidates ONLY please apply to: jobs@cybra.com No phone calls please.

We are looking for a high-energy, driven professional to join our team as an Inside Sales Representative. This role is responsible for nurturing opportunities throughout various stages of the sales process, providing exceptional support to develop and retain relationships, and collaborating with the Sales and Marketing teams to grow revenue.

CYBRA offers a fast-paced, innovative environment where you will be provided the tools, resources, and outstanding leadership to sell software and hardware solutions and take your career to the next level! This is a role with room to grow.

What you’ll be doing:

• Provide a great first impression to our prospects and existing customers by adding value during every touchpoint on the phone, via email or social media outreach, and in person.
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Prospect call preparation including company background research and other pertinent lead information
• Enter, update, maintain and track CRM information on leads, prospects, and opportunities
• Identify and pursue upsell and reactivation opportunities for current customers
• Collaborate on and prepare sales presentations and various communications to existing customers
• Act as the first point of contact for technical questions and proactively address customer issues with the tech support team.
• Actively collaborate with marketing, engineering, production, and other departments
• Uncover interesting use cases and facilitate customer case studies for our marketing team

Qualifications:

• Bachelor’s degree
• 1 – 3 years previous experience in an outbound call center, inside sales experience, or related sales experience preferred
• Experience working with a CRM, such as Salesforce, or willingness to learn
• Excellent interpersonal skills with the ability to communicate in a professional manner, both verbally and in writing
• Exceptional organizational and time management skills
• Knowledge of Microsoft Office Suite with the ability to use Excel and Powerpoint is preferred.
• Self-motivated and self-directed

What’s in it for you:

A competitive salary and a comp plan that rewards hard work and results. Benefits include health care, dental, LTD/STD, Life Insurance, 401K with matching, PTO, flex hours, holiday pay, a well-stocked kitchen, employee referral program, company-sponsored events, and employee-paid benefit options. We offer a fun and professional work environment that truly cares about its employees and is passionate about using technology for solutions to everyday problems.

Location:

The Inside Sales Representative position can be located in CYBRA’s West Seneca, New York office or Yonkers headquarters.

Equal Opportunity:

CYBRA is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.