Since you already sell to retailers, sooner or later you’ll be mandated to RFID tag merchandise. It’s no secret that retailers with growing Omni-Channel initiatives see strong benefits with RFID from the DC to receiving to the back room, and the selling floor. But, did you know that every RBO (Retail Brand Owner) can also benefit from this empowering technology?
When leading retailers publish their plans for implementing RFID, they roll it out by category and region. The buyer will send a letter informing you when to begin shipping goods with EPC-compliant RFID tags. Depending on the retailer, and your category, you will have a few choices on how to comply. If the roll out is partial, you can begin by tagging merchandise in your DC. Typically, this is done at a VAS (Value Add Station). If the quantities of goods to be tagged represent a major portion of your sales, you may choose to have the products tagged at source.
Too often, this is the minimum effort that suppliers expend to meet their retail customer RFID mandates. Operations folks are simply told to tag the goods and ship them to the correct Store or DC.
If you’re going to the expense and effort of tagging your merchandise, why not use the technology internally? Why not use it to improve your supply chain processes and improve your profitability?
Retailers are adding product categories and rapidly expanding their RFID compliance mandates. In short, it’s full speed ahead. Some brand owners are shipping goods with EPC-compliant RFID tags, but not taking advantage of any of the benefits the technology offers. Being in that category can cost you thousands.
Most brand owners interested in RFID have some obvious initial questions such as “How do we begin?” and “How do we justify the cost of investing in RFID infrastructure?” It all starts with realizing the ROI of RFID.
To help customers quantify the ROI (Return on Investment) of RFID, we asked the brand representatives if they would share the size of the chargebacks they are assessed. We were amazed at the costs these brands are shouldering. The chargebacks ranged from tens of thousands of dollars to millions of dollars for the largest brand owners.
There are lots of reasons shipments are charged back – merchandising issues, compliance marking, concealed shortages, assortment errors, etc. – but packing and shipment errors are easily addressed with RFID technology and anything the brand can do to lower the chargebacks directly impacts the bottom line. By implementing an RFID inventory management system, manufacturers on average see an 80% improvement in shipping/picking accuracy.
This same process, investment, and infrastructure can RFID Audit In Bound cartons from source. You will validate tag encoding, and generate a tag vendor score card, before they get to your retail customers.
Just by reducing chargebacks alone, an RFID system will quickly pay for itself.
If only a portion of your stock needs to be tagged, you can begin by tagging merchandise in your DC. Typically, this is done at a VAS (Value Add Station). What is the equipment required? An RFID printer can print and encode EPC labels to affix to those products shipping to the mandating customer. Add a mobile computer with RFID and you can start to take advantage of such labor savers as RFID cycle counting and RFID pack and ship validation. This will give you a taste of the benefits of RFID. As you tag more and more merchandise an investment in fixed RFID infrastructure such as dock door portals and RFID-enabled MHE (Material Handling Equipment) will give you even more bang for the buck.
As you roll out more RFID enabled processes, the investment made to comply with your customer mandates will immediately begin to reduce chargebacks and lower labor costs as you process more shipments with more accuracy, in less time.
Now that the goods are tagged at the source, here’s how customers are taking advantage of RFID technology. Scanning the GS1-128 barcode does not confirm whether or not the correct product is in the carton and whether it has concealed shorts. Operations must audit a fair number of cartons to see if in fact the contents match the purchase order to the factory. Fixed RFID readers read the tags of every single item in the carton. The system compares the ASN (Advance Ship Notice) from the factory and confirms that each carton contains exactly what was ordered. This validation is an audit of every single carton arriving from overseas and it happens in real time without any misreads and without slowing down the receiving line.
For one customer whose goods are tagged at source, fixed RFID readers on inbound conveyors read the tags of every single item in the carton. This is the first place they put those RFID tags to work for them.
Once they read the EPC’s in the carton, they have now RFID enabled a bar-coded carton. All they have to see is one EPC, and they know where the carton is anywhere in their facility.
Validation is one of RFID’s most compelling benefits. Each carton loaded into an outbound trailer passes through an RFID Portal and is checked to confirm it is going on the right truck. In addition, this final validation also acts as a trigger for generating an EPOD (Electronic Proof of Delivery) record.
By investing in RFID portals at outbound dock doors, you can validate each carton loaded into an outbound trailer and confirm it is going on the right truck. RFID validation can automatically “close” a shipment and act as a trigger for generating an EPOD (Electronic Proof of Delivery) record. The EPOD Record enables the rapid payment of invoices, in weeks instead of months. This is a huge ROI benefit to the financials.
This is the next place to put those RFID tags to work. By adding RFID reading to each pack station, operators do not have to scan each barcode as they pack an order. By validating the carton contents in real time, the customer benefits in two ways: the packing process is faster with the reduction in hand barcode scanning.
By adding fixed RFID readers at each pack station, orders are validated in real time, the packing process is faster with the reduction in product handling and hand barcode scanning, and errors are reduced to zero as operators can be signaled instantly if the wrong item is placed in the carton.
During peak shipping seasons, customers can reduce seasonal staffing by 30%, because they are shipping more cartons per hour, at Pick/Pack.
These four areas alone are just the beginning when it comes to internal benefits with RFID. Once your warehouse is filled with tagged items you can cycle count in a fraction of the time compared to traditional methods. Once the infrastructure is in place, RFID helps brand owners track pre-production samples, job tickets, and raw material bundles. Even showroom sales processes can be quickly and easily enhanced using RFID.
By putting RFID to work for your brand, you will reduce the costs of receiving, packing, and shipping goods, and you’ll minimize chargebacks with improved order and shipment validation – with EPOD to back up your claims.